Terms and Conditions
Last updated: August 4, 2026
1. Scope
These Terms and Conditions apply to all contracts between Muhammad Shuaib Aslam, Antwortio (sole proprietorship), Wilhelmstraße 27, 90439 Nuremberg, Germany ("Provider", "we") and business customers (entrepreneurs within the meaning of Sec. 14 BGB) regarding the use of the "Antwortio" service (WhatsApp-based Google review management). The service is intended exclusively for business customers, not consumers.
2. Subject matter of the contract
Antwortio notifies the customer via WhatsApp about new reviews on their connected Google Business Profile, suggests AI-drafted reply text, and publishes customer-approved replies via the Google Business Profile API. The exact scope of features is described in the current product description on our website.
3. Conclusion of contract
A contract is concluded once the customer completes registration and the Provider activates access to the service, at the latest upon first use of the service after any trial period ends.
4. Trial period
Where offered, the service can be trialed free of charge for 14 days. If the contract is not cancelled during the trial period, it automatically converts into a paid subscription, provided the customer was informed of this at the time of booking and agreed to it.
5. Pricing and payment terms
The price displayed on the website at the time the contract is concluded applies. Pursuant to Sec. 19 of the German VAT Act (small business regulation), the Provider does not charge VAT. Payment is made monthly in advance via the payment provider Stripe by direct debit or credit card. In the event of late payment, the Provider is entitled to temporarily suspend access to the service.
6. Contract term and termination
The contract runs for an indefinite period and can be cancelled monthly, effective at the end of the respective billing period, with 30 days' notice. Cancellation can be made via the customer account (Stripe Customer Portal) or by email to hallo@antwortio.de. The right to extraordinary termination for good cause remains unaffected.
7. Customer obligations
The customer must provide truthful information at registration, keep access credentials confidential, and must not misuse the service, in particular not to create misleading, anti-competitive, or fake review replies. The customer remains solely responsible for the content of every reply published through their account, regardless of whether it was suggested by AI.
8. AI-generated content
Reply drafts suggested by Antwortio are generated automatically using a language model. The Provider gives no warranty as to the factual accuracy or legal permissibility of individual suggestions. The customer must review every draft before publication; automatic publication without review only occurs if the customer has explicitly enabled such a feature.
9. Availability and liability
The Provider strives for high service availability but cannot guarantee it, particularly where outages are caused by third parties (Google, Meta/WhatsApp, payment providers, hosting). The Provider's liability is unlimited only for intent and gross negligence, and under the German Product Liability Act. For slightly negligent breaches of material contractual obligations, liability is limited to foreseeable, typical damage. Liability is otherwise excluded.
10. Data protection
Our Privacy Policy governs the processing of personal data. For customers who have personal data of third parties (e.g. reviewers) processed through the service, we conclude a separate data processing agreement (Art. 28 GDPR) upon request.
11. Changes to these terms
The Provider may amend these terms with future effect where necessary to adapt to changes in law, case law, or technical circumstances. The customer will be notified by email at least 4 weeks in advance and may object; if the customer objects, the previous terms continue to apply, but the Provider may terminate the contract with ordinary notice.
12. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. To the extent legally permissible, the place of jurisdiction for all disputes arising from this contract is the Provider's registered seat. Should any provision of these terms be invalid, the validity of the remaining provisions is unaffected.